FAQ

• What are your shipping times?
  We offer free shipping on orders above R3,000 within South Africa. Standard delivery takes 3-5 business days. International shipping is available to select markets with delivery times of 7-14 business days depending on your location.
• What is your return and refund policy?
  We accept returns within 30 days of delivery for unworn, unwashed items with original tags attached. Refunds are processed within 5-7 business days after we receive your return. Please note that sale items and custom pieces are final sale.
• How do I find my correct size?
  Each product page includes a detailed size guide with measurements in centimeters. We recommend measuring your favorite garment and comparing it to our size chart. If you're between sizes, we suggest sizing up for a relaxed fit or down for a more tailored look.
• What payment methods do you accept?
  We accept all major credit cards, debit cards, and secure payment methods including PayPal and Apple Pay. All transactions are encrypted and processed through secure payment gateways to ensure your information is protected.
• How can I track my order?
  Once your order ships, you'll receive a confirmation email with a tracking number. You can track your package directly through the carrier's website or by logging into your account on our site. Tracking information is typically updated within 24-48 hours of shipment.
• Are your products authentic?
  Absolutely. We guarantee 100% authenticity on all products. We work directly with authorized distributors and brands to ensure every item meets our premium quality standards. Each piece comes with authentication documentation where applicable.